DocDesk · com.rslabs.docdesk
This page explains how a doctor can delete their DocDesk account and everything stored with it. It applies to both the Android app and the web app.
DELETE and confirm.Tip: export your data first from Reports → Export all data if you want a copy.
Email riyazshaikh16in@gmail.com
with the subject “Delete my DocDesk account” and the mobile number you
sign in with, in international format (for example +919876543210). We may reply once to
confirm the request came from you; nothing is deleted until we are sure.
| Data | What happens |
|---|---|
| Clinic profile, fee and receipt settings | Deleted |
| All patients and their details | Deleted |
| Visits, tokens and the daily queues | Deleted |
| Payments and receipts | Deleted |
| The waiting-room display link | Deleted — the link stops working |
| DocDesk subscription | Auto-renew cancelled; billing history deleted |
| Internal support notes and access logs about your clinic | Deleted |
| Your login (mobile number) | Deleted from Firebase Authentication |
| One-way hash of your mobile number + free-trial end date | Kept, only to prevent a repeat free trial. It cannot be turned back into your number. |
Payment records that Razorpay is legally required to keep for DocDesk subscription payments are retained by Razorpay under its own policy.
In-app deletion happens immediately. Email requests are actioned within 30 days, usually much sooner, and we reply to confirm when done.
Deletion is permanent. A deleted account cannot be restored. Signing up again with the same number creates a new, empty clinic without a new free trial.
If you are a patient and want your details removed, ask your doctor. If you cannot reach them, email us with the clinic's name and your mobile number and we will pass the request on.